About this policy
2. We are committed to protecting your privacy and understand the importance of protecting your personal information. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure and your rights in relation to your personal information; including how to complain and how we deal with complaints.
3. We will handle your personal information in accordance with this Policy, legislation including the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (the APPs).
5. If you are located in the European Union (EU) (including the European Economic Area (EEA)), please refer further to our General Data Protection Regulation (GDPR) policy available at www.mettecollections.com.au.
Types of personal information we collect
6. In this Policy, ‘Personal Information’ means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not. It does not include information that is non-identifiable (anonymous data). In the course of offering our services, we may collect and hold Personal Information of different individuals who interact with us, including:
a. our customers;
b. people making inquiries about our services; and
c. any other individual who visits or uses our website.
7. The types of Personal Information we collect about you depends on the dealings you have with us, and may include:
a. your name;
b. date of birth;
d. email address;
e. phone number;
f. your qualifications or profession (e.g. in the case of brands/professionals profiled on our website and social media);
g. billing information (such as credit card details);
h. address (e.g. postal address or business headquarters); and
i. your location.
Dealing with us anonymously or using a pseudonym
8. Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question, we will not record your name unless we need it to adequately handle your question.
9. However, for many of our functions and activities we may need your name, contact information and other details to enable us to provide our services or products to you.
Ways we collect your personal information
10. We may collect Personal Information from or about you in different ways, including:
a. when you choose to interact with us by phone, email, on our website, social media profiles or face-to-face;
b. when you request our services (e.g. through a partnership or stock enquiry); and/or
c. when you place an order with us.
Collection of information via our website
11. When you visit our website, we may also use ‘cookies’ or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable them, visit allaboutcookies.org.
12. Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer. Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.
Purposes for which we collect, use and disclose personal information
13. We collect your personal information for the following purposes:
a. to communicate with you;
b. to screen our orders for potential risk or fraud;
c. to process payments;
d. to respond to complaints, inquiries or requests; or
e. to comply with our legal obligations.
14. We may also use Personal Information for any other related purposes that would be reasonably expected by you.
Disclosing your personal information
15. In the course of providing our products and services to you, we may disclose limited Personal Information (such as name and delivery addresses) to our shipping partners, through whose service any purchased products will be delivered.
16. We may use your Personal Information to identify a product or service that you may be interested in or to contact you about these products or services. We may, with your consent, use the Personal Information we have collected about you to contact you from time to time by email to tell you about new products or services and special offers that we believe may be of interest to you.
17. We will always give you the opportunity to opt out of receiving any future direct marketing communications. You can withdraw your consent to receiving direct marketing communications from us at any time by unsubscribing from the mailing list, either by contacting us using the email details set out below or using the unsubscribe function on any message you receive.
Security and storage
18. We store your Personal Information electronically. We take all reasonable and appropriate steps (including organisational and technological measures) to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We use Secure Socket Layer (SSL) technology to ensure that your shopping experience is safe and simple. SSL encrypts and protects the data you send to us over the internet.
19. We only keep your Personal Information for so long as it is required to meet the purpose for which it was collected, or as otherwise required by applicable laws. If we no longer need to hold your Personal Information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.
Access to and correction of your information
20. We will endeavour to ensure that any Personal Information collected from you is up to date, accurate and complete. You may request access to, or correction of, the Personal Information we hold about you at any time by contacting us at email@example.com. We may need to verify your identity during this process. Subject to any applicable exceptions or requirements, we will provide you with access to the Personal Information you request within a reasonable period of time and usually within 28 days. If we decide to refuse your request we will tell you why in writing.
21. You can make a complaint in writing using the contact details set out below. We may need to verify your identity during this process. We will respond to you within a reasonable period of time and usually within 28 days to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
22. If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact us using the following email address: firstname.lastname@example.org.
23. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC):
For European Residents
General Data Protection Regulation (GDPR) Notice
Identity and contact details of data controller
1. If you are in a country that is a member of the European Economic Area (EEA), this Notice applies to the collection and processing of your ‘Personal Information’, by or on behalf of us. In this Notice “we”, “our” or “us” means Mette Collections Pty Ltd.
2. This Notice tells you:
a. how we collect and process your Personal Information;
b. the legal basis for processing it;
c. what we use it for; and
d. who we share it with.
Categories of people about whom we collect personal information
3. The categories of people about whom we collect Personal Information include:
a. our customers;
b. the employees and/or associates of design studios that supply our products;
c. people making inquiries about our products or services; and
d. any other individual who visits or uses our website.
Categories of personal information collected
4. In general the Personal Information that we may collect and hold includes:
b. date of birth;
d. email address;
e. employment details (e.g. the company you work for, if identified);
f. your qualifications or trade profession (e.g. in the case of designers/artists profiled on our website and social media);
g. credit card details (or other billing information);
h. address (e.g. postal address or business headquarters); and
i. your location.
Personal information collected from other sources
4. Sometimes we collect information about you from sources other than you. We may collect information about you that is publicly available or made available by third parties. We will only do this if we need the information to provide our services to our customers.
Purposes of data processing
5. Under the GDPR, use of Personal Information (‘data processing’) is only allowed where certain legal grounds apply. We are required to set out the specific grounds, that justify all the data processing we make of your personal information and have done so in the following list, where a. – e. are the purposes for data processing, and sub-categories (i., ii.) are legal grounds underpinning those purposes:
a. To provide and administer our services:
i. Legal contract; and/or
ii. Legitimate interests (to allow us to provide services to you or our other customers).
b. To improve the delivery of our services:
i. Legitimate interests (to allow us to improve the delivery of our services to you or our other customers).
c. To improve our customer’s efficiency and field service profitability:
i. Legitimate interest (data processing allows us to improve customers own efficiency in their endeavours and field service profitability).
d. To respond to complaints, enquiries or requests:
i. Legitimate interests (to allow us to respond to any complaints, inquiries or requests you make); and/or
e. To comply with our legal obligations:
i. Legal obligations.
6. The legal grounds for data processing allowed under GDPR identified in the above list are:
a. LEGAL CONTRACT: this is where the data processing was necessary for us to perform our obligations under a contract, which we had entered into with you (e.g. if you are a customer);
b. LEGITIMATE INTEREST: this is where we processed your Personal Information in pursuit of a legitimate interest and that interest was not overridden by your own interest or fundamental rights and freedoms; and
c. CONSENT: this is where you have given your consent to data processing of your Personal Information.
Recipients of the personal information
7. We may share your information with other organisations consistent with the purposes for which we use and process your information as described above.
Transferring your information overseas
8. We may also need to share some of the Personal Information we collect about you from the EEA with organisations both inside and outside Australia, and sometimes we may need to ask you before this happens.
9. We may store your Personal Information in Cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be accessed or held.
11. If you wish to know whether or not the country to which the overseas disclosure is intended to be made has been deemed adequate by the European Commission, please refer to this link.
12. Overseas organisations may be required to disclose Personal Information that we share with them under an applicable foreign law.
When we no longer need your information
13. We’ll only keep your Personal Information for as long as we require it for our purposes. When we no longer require your information, we’ll ensure that your information is destroyed or de-identified.
14. We may also retain a record of any stated objection by you to receiving marketing for the purpose of ensuring we can continue to respect your wishes and not contact you further.
Your personal information rights
HOW TO ACCESS YOUR INFORMATION
15 . Subject to applicable laws, you have the right to access your Personal Information and to receive a copy of that information. You may request access to your personal information that we hold about you at any time by contacting us in writing at: email@example.com. You can also ask that personal information provided by you to us is transmitted to another party.
16. We will need to verify you. Subject to any applicable exceptions or requirements, we will provide you with access the personal information you request within reasonable time and usually within 28 days. If we decide to refuse you request we will tell you why in writing and if you any concerns, you can lodge a complaint via: firstname.lastname@example.org. We will give you access to your information in the form you request, where it’s reasonable and practical.
YOUR RIGHT TO HAVE YOUR PERSONAL INFORMATION CORRECTED
17. You have the right to correction (rectification) of Personal Information and can contact us if you think there is something wrong with the information we hold about you. If you are worried that we have given incorrect information to others, we will tell them about the correction. If we can’t, then we’ll let you know in writing. Your right to erasure of your Personal Information 18. You also have in certain circumstances the right to request that the Personal Information that we collect from you is erased. If we refuse any request you make in relation to this right, we will tell you why in writing and how you can make a complaint about our decision.
YOUR RIGHT TO ERASURE OF YOUR PERSONAL INFORMATION
18. You also have in certain circumstances the right to request that the Personal Information that we collect from you is erased. If we refuse any request you make in relation to this right, we will tell you why in writing and how you can make a complaint about our decision.
YOUR RIGHT TO OBJECT TO OR RESTRICT POSSESSING OF YOUR PERSONAL INFORMATION
19. You may also request that further processing of your Personal Information is restricted in certain circumstances, including while we investigate your concerns with this information.
20. If we can’t give you access, we will tell you why in writing and how you can make a complaint about our decision. If you have concerns, you can complain to the Australian Information Commissioner or the relevant data protection authority such as the Office of the UK Information Commissioner.
YOUR RIGHT TO OBJECT TO DATA PROCESSING AND RIGHT TO DATA PORTABILITY
21. You also have in certain circumstances the right to request that the further processing of your information is restricted or to object to its processing and the right to data portability (to receive and have transferred the information you provided). If we refuse any request you make in relation to this right, we will write to you to explain why and how you can make a complaint about our decision.
YOUR RIGHT TO WITHDRAW CONSENT
22. You can let us know at any time if you no longer wish to receive direct marketing offers from us. We will process your request as soon as practicable. Where you have subscribed to something specific (like to hear from one of our sponsored organisations) then these subscriptions will be managed separately.
23. You may also withdraw your consent where provided or object to the further processing of your personal information under certain circumstances. If we refuse any request you make in relation to this right, we will write to you to explain why and how you can make a complaint about our decision.
24. The withdrawal of your consent will not affect the processing of your information that you had consented to.
25. If you have a complaint about how we handle your personal information, we’d like to hear from you. Please email us at: email@example.com.
26. You have the right to make a complaint to the relevant data protection authority (for example in the place you reside or where you believe we breached your rights). For more assistance you can also contact the Office of the Australian Information Commissioner (OAIC):